Minor updates were made for clarity, formatting, and to reflect current retainer options and project review processes. These changes do not alter the overall intent of our working relationship.
By signing or approving your Statement of Work (SOW), you acknowledge and agree to these Terms of Service (TOS). Each SOW outlines the scope, timeline, and investment specific to that project or retainer.
SoCretia provides virtual business support, automation, systems, and digital strategy services, and more as outlined in your (the Client's) SOW. The scope, deliverables, timeline, and payment will be outlined in the SOW and agreed upon before payment is collected and services begin. As scope varies per project, a client may have multiple SOWs during their working relationship with SoCretia. All general terms in this TOS govern every SOW and project, unless explicitly waived in writing.
A revision is a request for a minor change to a deliverable after it has been submitted. It’s an adjustment to existing work within the agreed scope of the SOW — not the creation of new deliverables or features.
Each deliverable includes one round of reasonable, in-scope revisions. Additional revisions beyond that amount, or requests for additional meetings outside the originally agreed cadence, will be billed at SoCretia’s hourly rate.
Standard Hourly Rate: $250/hour (2-hour minimum for any tech support, ad-hoc, or additional meeting request).
Rushed Rate: $350/hour (3-hour minimum for same-day, after-hours, or short requests). For Projects project rate + 30% rush surcharge.
Same-day or short-notice requests are handled on a case-by-case basis and depend on current project capacity. These requests may affect existing timelines and incur rush fees as outlined above. This includes last-minute or additional meetings beyond what was originally scheduled.
If a requested change or meeting significantly alters the scope, direction, or complexity of the project, a new SOW or change order will be required before additional work begins.
Scope creep occurs when requests expand beyond the agreed-upon SOW, requiring extra time, effort, or resources. If that happens, SoCretia will notify the Client, outline the impact, and provide an estimate for any additional costs or timeline adjustments.
Meeting Reschedules & Cancellations
Cancellations or reschedule requests made within 2 business hours of the scheduled start time are considered billable.
The first two short-notice changes are billed at 0.25 hours each.
From the third instance onward, a 1-hour charge applies per occurrence.
Example: If a Saturday session is cancelled on short notice and the client requests to rebook for Monday, that counts as a billable reschedule — and availability that soon is not guaranteed.
Please note: availability for same-week rescheduling — especially following late cancellations or weekend bookings — is not guaranteed. While we’ll do our best to accommodate, we ask that clients honour scheduled time to respect everyone’s calendar and workflow.
Same-day or rush requests follow the rates and conditions outlined in Section 3. They are accepted on a case-by-case basis depending on current capacity and project load.
Note: These include last-minute or after-hours requests and are billed at the rush rate listed above. Please reach out early whenever possible so I can plan to accommodate your timeline.
Deliverables are considered approved if no written feedback or revision request is received within five (5) business days of delivery.
SoCretia operates as an independent contractor, not an employee. All taxes and legal responsibilities related to SoCretia’s operations are managed internally.
Your Responsibilities as the Client
Provide timely access to accounts, assets, and information required for project completion.
Review deliverables and provide feedback within five (5) business days.
Follow agreed communication channels and timelines.
Reimburse any pre-approved purchases made on your behalf (e.g., software, subscriptions).
My Responsibilities as the Contractor
Deliver work professionally, accurately, and on schedule.
Communicate clearly about progress, updates, and needs.
Handle all client data with confidentiality and care.
Decline any work that is unethical or unlawful.
If delays occur on either side, project timelines may shift to accommodate them.
From time to time, SoCretia may engage trusted subcontractors or collaborators. You will be informed before any subcontractor begins work, and they will be bound by the same confidentiality and professional standards outlined here.
Your information and project materials are treated as confidential. Passwords, proprietary data, and access credentials are stored and shared securely. Confidentiality remains in effect even after our work together concludes.
While SoCretia uses reputable third-party tools (e.g., project management, file sharing, communication software), SoCretia cannot be held liable for outages, breaches, or data loss caused by those external platforms.
You’ll always have full access to your files while we’re working together. Once your SOW ends, files are kept for thirty (30) days before they’re deleted.
Please download or back up any files you wish to keep before that date to avoid confusion later. Certain records may be retained for legal or compliance reasons.
I’m not responsible for storing or recovering files beyond this period.
Invoices are due upon receipt unless otherwise stated in your SOW.
Retainers/Projects under $2,500 paid in full upfront, $2,500+ is 50/50. 50% at start of project and 50% due before final delivery.
If payment is not received within sixty (60) business days, work will pause and deliverables will be held until payment is complete.
Payments overdue by five (5) business days may incur a $75 or 5% of outstanding invoice total, whatever is greater,late-payment fee. Continued non-payment may result in additional fees or suspension of services until the account is brought current.
CANADIANS: I do need to charge tax of 13% for ON, or the applicable tax for your province. If paying by e-transfer I waive the tax on the first invoice ONLY. E-transfer is preferred if you are Canadian, otherwise a 3% service fee may be applied for credit card transactions,
All payments are non-refundable. If a chargeback or dispute is initiated without prior communication, services will end immediately.
SoCretia reserves the right to adjust service rates. You will receive at least 30 days’ notice of any rate changes. New rates apply only to future projects (SOW) or retainer renewals.
If SoCretia purchases software, subscriptions, or third-party services on your behalf, those costs will be itemized and billed to you on the next invoice. Clients remain responsible for any associated project costs.
Certain ongoing services — such as GoHighLevel Automation Support, Maintenance, or other recurring deliverables — are offered on a monthly retainer basis.
For retainers beginning after a website or system build completed by SoCretia, a 3-month minimum commitment is required.
For retainers supporting existing systems not originally built by SoCretia, a 4-month minimum commitment applies.
Clients using the Star Funnels (SF) system are enrolled under a 3-month minimum retainer.
These minimums ensure adequate time for onboarding, optimization, and consistent results. After the initial minimum term, retainers continue month-to-month and may be ended with 30 days’ written notice, per Section 12.
You have full usage rights to the deliverables created for your business. However, SoCretia retains ownership of all internal systems, templates, automations, and frameworks used in the creation of those deliverables. These remain SoCretia’s intellectual property and may not be resold, redistributed, or repurposed without written consent.
SoCretia will always strive to deliver accurate, high-quality work but cannot guarantee specific results or outcomes.
SoCretia is not liable for:
Software or platform outages, bugs, or performance issues.
Data loss caused by third-party tools.
Lost revenue or indirect damages resulting from the use or implementation of deliverables.
Clients are responsible for reviewing all work prior to public use or publication.
Neither party will be held responsible for delays or interruptions caused by events beyond reasonable control, including illness, natural disasters, internet outages, or major technology failures. Timelines will be adjusted accordingly.
Clients agree not to directly hire or solicit SoCretia’s subcontractors, assistants, or collaborators during or within one year after our working relationship without written consent. Similarly, SoCretia will not solicit your clients directly unless approached by them.
Either of us can end the working relationship with thirty (30) days’ written notice (via email).
During that notice period:
Any work already paid for will continue until the notice period ends, unless otherwise agreed to in writing via email.
Client access for SoCretia (and any subcontractors, if applicable) should remain active throughout the 30-day notice period to allow proper wrap-up of tasks, projects, and automations.
Removing or restricting access before the notice period ends may limit my ability to complete close-out work, provide documentation, or ensure a smooth hand-off. If access is revoked early, SoCretia is not responsible for any incomplete deliverables or disruptions that result.
Outstanding invoices and any regular invoices within those thirty (30) days will still be due.
No new projects or tasks can be introduced during the notice period.
Once the thirty (30) days are complete, access to shared systems and files will be closed. Refer to Section 6 (File Storage) for the file retention policy.
If any issue arises, both parties agree to first discuss and attempt resolution in good faith.
If mediation is required, it will take place under the laws of Ontario, Canada.
These Terms are governed by the laws of Ontario, Canada.
SoCretia serves clients across North America and internationally, and all work is intended to comply with fair business practices applicable in the Client’s location. Any legal proceedings shall be brought in Ontario unless both parties agree otherwise in writing.
This document may be updated periodically. The most recent version will always be available at https://socretia.com/terms-of-service
Continued collaboration or payment of invoices indicates acceptance of the latest version.
For details on how client data is handled, please see the SoCretia Privacy Policy.
Written consent will always be obtained before publicly sharing testimonials, feedback, or examples of client work.
These Terms, together with any active SOW(s), represent the full understanding between SoCretia and the Client. They supersede all prior discussions or agreements regarding the services provided.
If any section of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.
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